Dear OLOL customer,
because our store creates and sells personalized products only, our production and shipping procedure is a bit different than what you might be used to.
Allow us to explain what you can expect when you order from us.
When you place an order you will receive a confirmation email, while at the same time we will receive your choose design with an image you uploaded.
Your image will be downloaded by one of our team members in the next 24 hours and send to one of our talented One Line artist, who will start working on your drawing.
YES, your drawing will be created by hand!!!
Your dedicated artist will need up to 3 days to finish your drawing.
When your drawing is finished, we will contact you via email (in case you ordered Raw Files as well, they will be attached to this Email) and our design team will take over from there. Your drawing will be placed on a design you choose during your order process and send to our printing partner. This process can take up to 24 hours to complete.
Once our printing partners receive your design, they will need up to 4 days to print it out, pack it, label it for shipping and send it out. Once your order is sent out, you will get another email that will contain your tracking information. By using your custom tracking link (part of the Email) you will be able to follow your order daily and get the exact location and status of your order.
Once your order is delivered, you will receive another Email confirming the delivery.
From that day on you will have 30 days to open a dispute in case your order is damaged, your design is different than the one you ordered…
Because we create personalized, hand drawn products, our shipping process consists of drawing (up to 3 days), designing (around 24 hours), printing and packing (up to 5 days) and delivery (4 to 15 days, depending where you want your product to be delivered to)
If you live in the United States, Canada, EU, Australia or New Zealand you can expect your order to arrive in 10 to 15 business days from the day you placed the order.
If you live in other countries, you can expect your order to arrive in 15 to 25 business days from the day you placed the order.
Keep in mind that your order will not only be hand drawn, but also custom designed and custom printed, so we would like to thank you in advance for your patience and understanding.
Great art can not be forced or pressured, so we give our artists enough time to create gallery worthy art pieces for each individual client, which makes the entire shipping process a bit longer, but it assures the quality our clients deserve!
If you have questions or concerns, regarding shipping times, contact us at contact@oneloveoneline.com.